Frequently Asked Questions
Frequently Asked Questions
You can log in or register your portal HERE
Invitations to register your patient portal are sent along with initial paperwork to your email. If you did not receive an invitation, please check your spam folder, and then let us know and we can quickly resend it.
Use your patient portal to:
- Easily message your provider or our staff
- Access your appointment schedule, care plan, and personalized documents
- Update demographic information
- View and update insurance information
- View, print, or download billing statements
- Make online payments
- Add/edit/delete credit cards saved to your account
You may also manually submit a replacement credit card or new insurance information by contacting our intake coordinator at [email protected]
Clients are responsible for the following fees for any missed or cancelled visits without 24 hours advance notice prior to the scheduled appointment time.
- For 15-30 minute sessions the fee will be $50
- For 45-90 minute sessions the fee will be $100
This late cancellation/no show policy will be outlined in a the ‘Financial Estimate’ form sent to you prior to your initial appointment. Any cancellation or rescheduling requests made more than 24 hours prior to the appointment will not be charged a late fee.
We see clients in-person in Durham, North Carolina, and can see clients virtually in Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Indiana, Michigan, New York, North Carolina, Oregon, Pennsylvania, Texas, and Vermont.
Our dietitians can help you build positive nutritional habits to manage:
- Anorexia nervosa
- Avoidant-Restrictive Food Intake Disorder (ARFID)
- Binge eating disorder
- Bulimia nervosa
- Other specified feeding or eating disorder (OSFED)
- Orthorexia nervosa
- Disordered eating
- Chronic dieting
- Avoidance of certain foods or food groups (like sugar or carbs)
- Difficulty eating due to OCD, ADHD, ASD
- Family eating patterns
- Chronic illness
- Compulsive exercise
- RED-S
- Athletic performance
- Polycystic Ovary Syndrome
- Pregnancy
- Menopause
Not all insurance plans are created equal which means that some plans will cover Nutrition Therapy and some do not. Please use our Insurance Verification form to guide you through checking your benefits.
*If your plan limits coverage to a specific diagnosis and you do not meet the criteria for this diagnosis, you will not be able to use insurance*
We believe everyone should have access to affordable nutrition counseling. Our self-pay rates for an initial consultation (90 minutes) is $240. Our self-pay rates for follow up sessions (30-60 minutes) are $80-160.
Under the law, health care providers are required to give patients who don’t have insurance, or who are not using insurance, an estimate of the bill for services. You have the right to receive a “Good Faith Estimate” explaining how much your care will cost with our practice. If you do not want us to file with your insurance, a Good Faith Estimate will be provided upon scheduling and/or as requested. While it is difficult to predict the number of sessions you will ultimately need to reach your treatment goals, we strive to be as transparent as possible about the cost of treatment during this process.
For questions or more information about your right to a Good Faith Estimate, visit:
No Surprise Act Disclosure Notice
Good Faith Estimate FAQ’s
3612 Shannon Road, Suite 103
Durham, NC 27707
Phone: (919) 870-1001 Fax: (919) 516-0673
Email: [email protected]
3612 Shannon Road, Suite 103
Durham, NC 27707
Phone: (919) 870-1001
Fax: (919) 516-0673
Email: [email protected]
Copyright © 2024 Pace & Tebb Nutrition Counseling, a division of Healthy Diets, LLC. All rights reserved.
